id | int(11) |
|
|
|
entities_id | int(11) |
|
|
0
|
name | varchar(255) |
|
|
|
date | datetime |
|
|
|
closedate | datetime |
|
|
|
solvedate | datetime |
|
|
|
date_mod | datetime |
|
|
|
users_id_lastupdater | int(11) |
|
|
0
|
status | int(11) |
|
|
1
|
users_id_recipient | int(11) |
|
|
0
|
requesttypes_id | int(11) |
|
|
0
|
content | longtext |
|
|
|
urgency | int(11) |
|
|
1
|
impact | int(11) |
|
|
1
|
priority | int(11) |
|
|
1
|
itilcategories_id | int(11) |
|
|
0
|
type | int(11) |
|
|
1
|
global_validation | int(11) |
|
|
1
|
slas_id_ttr | int(11) |
|
|
0
|
slas_id_tto | int(11) |
|
|
0
|
slalevels_id_ttr | int(11) |
|
|
0
|
time_to_resolve | datetime |
|
|
|
time_to_own | datetime |
|
|
|
begin_waiting_date | datetime |
|
|
|
sla_waiting_duration | int(11) |
|
|
0
|
ola_waiting_duration | int(11) |
|
|
0
|
olas_id_tto | int(11) |
|
|
0
|
olas_id_ttr | int(11) |
|
|
0
|
olalevels_id_ttr | int(11) |
|
|
0
|
ola_ttr_begin_date | datetime |
|
|
|
internal_time_to_resolve | datetime |
|
|
|
internal_time_to_own | datetime |
|
|
|
waiting_duration | int(11) |
|
|
0
|
close_delay_stat | int(11) |
|
|
0
|
solve_delay_stat | int(11) |
|
|
0
|
takeintoaccount_delay_stat | int(11) |
|
|
0
|
actiontime | int(11) |
|
|
0
|
is_deleted | tinyint(1) |
|
|
0
|
locations_id | int(11) |
|
|
0
|
validation_percent | int(11) |
|
|
0
|
date_creation | datetime |
|
|
|