id
|
INT
|
|
|
|
entities_id
|
INT
|
|
|
|
name
|
varchar(255)
|
utf8_unicode_ci
|
|
|
date
|
datetime
|
|
|
|
closedate
|
datetime
|
|
|
|
solvedate
|
datetime
|
|
|
|
date_mod
|
datetime
|
|
|
|
users_id_lastupdater
|
INT
|
|
|
|
status
|
INT
|
|
|
|
users_id_recipient
|
INT
|
|
|
|
requesttypes_id
|
INT
|
|
|
|
content
|
longtext
|
utf8_unicode_ci
|
|
|
urgency
|
INT
|
|
|
|
impact
|
INT
|
|
|
|
priority
|
INT
|
|
|
|
itilcategories_id
|
INT
|
|
|
|
type
|
INT
|
|
|
|
global_validation
|
INT
|
|
|
|
slas_id_ttr
|
INT
|
|
|
|
slas_id_tto
|
INT
|
|
|
|
slalevels_id_ttr
|
INT
|
|
|
|
time_to_resolve
|
datetime
|
|
|
|
time_to_own
|
datetime
|
|
|
|
begin_waiting_date
|
datetime
|
|
|
|
sla_waiting_duration
|
INT
|
|
|
|
ola_waiting_duration
|
INT
|
|
|
|
olas_id_tto
|
INT
|
|
|
|
olas_id_ttr
|
INT
|
|
|
|
olalevels_id_ttr
|
INT
|
|
|
|
ola_ttr_begin_date
|
datetime
|
|
|
|
internal_time_to_resolve
|
datetime
|
|
|
|
internal_time_to_own
|
datetime
|
|
|
|
waiting_duration
|
INT
|
|
|
|
close_delay_stat
|
INT
|
|
|
|
solve_delay_stat
|
INT
|
|
|
|
takeintoaccount_delay_stat
|
INT
|
|
|
|
actiontime
|
INT
|
|
|
|
is_deleted
|
INT
|
|
|
|
locations_id
|
INT
|
|
|
|
validation_percent
|
INT
|
|
|
|
date_creation
|
datetime
|
|
|
|